Slack-native helpdesk
A Slack helpdesk that keeps customers in email.
cxthread turns support conversations into Slack threads—so agents work where they already are. Customers keep emailing normally, and replies are delivered back through the same email thread.
What “Slack helpdesk” should mean
A real Slack helpdesk isn’t “a helpdesk that posts notifications to Slack”. It’s a system where the queue, collaboration, and actions happen inside Slack—without forcing customers to change channels.
Email → Slack threads
Route inbound support email into one thread per customer conversation. Keep context, history, and actions together.
Status + assignee in Slack
Update ticket status and assignment without switching tools. Your Slack channel stays in sync with what’s open, waiting, or closed.
Reply from Slack (by email)
Agents reply from Slack and cxthread sends the email. Replies keep the customer’s email thread intact in most clients.
Related guides
Deep dives into the core workflows cxthread is designed for.