Email → Slack
Route support email to Slack threads.
cxthread converts inbound email into a Slack thread per conversation, then lets agents reply from Slack while keeping the customer’s email thread intact.
Three steps. One place to work.
“Forward email to Slack” is easy. The hard part is turning that stream into a usable queue with ownership, status, and reliable replies. cxthread is designed around the thread as the unit of work.
1) Connect an inbox
Install the Slack app and map a support address to a channel (private or public).
2) Emails become threads
Each conversation lands in its own thread with a ticket header and clear labeling.
3) Reply from Slack
Agents reply via modal; cxthread sends the outbound email and preserves threading headers.
Keep customers in email
Customers keep using your normal support address. Agents work in Slack. Replies go out via email from the same ticket thread.
If you want to power additional channels (forms, alerts, internal tools), use the customer support API.
Tip
Don’t just post notifications
Slack becomes the inbox only when your team can triage, assign, track status, and reply—inside the thread.